Refund policy
If you change your mind for any reason, goods can be returned to us for a full refund if notified and returned to us within 14 days of delivery. Before returning any item you must contact us to advise that you are returning them which will be confirmed by the issuing of an RMA number (see below).
To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for:
- Unrolled and improperly re-rolled fabrics or tapes, unless found to be faulty or defective.
- Any product that you have subsequently cut, shaped, broken or modified, unless found to be faulty or defective.
Before returning an item you must contact us whereby you will be issued with an RMA number. We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you are returning goods.
Refund of delivery charges for faulty or defective goods
If you are returning faulty or defective goods then your outbound and return delivery costs will be refunded in full (for orders from within the EU).
In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).
RMA (Returned Merchandise Authorisation)
Before returning an item FOR ANY REASON you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.